Like Joe Jackson, balding Phil Collins is no sex object. It may indeed be his average-guy looks that give this video love ballad its feel of sincerity. When Collins sings about the loneliness and desperation of a broken heart, he's entirely believable. In this somber sepia-tone video directed by Jim Yukich, Collins is the last man (except for the bartender and the requisite white-suited sax soloist) left in the emptiest, smokiest, saddest pub in the Western Hemisphere. Seated at his trusty dusty Yamaha baby grand, Collins is tough without a trace of macho and moving without being maudlin. He is shot from almost every conceivable angle as he sings alone—backed by an unseen studio chorus of multiple Collinses—in a forest of upturned chair legs. It is the artful mixing of pans, fades and close-ups that keeps the video interesting. And the single-minded focus of the camera combines with Collins' from-the-heart delivery to create just the late-night, lovesick, melancholy mood that the song demands.