Picks and Pans Review: Dateline Nbc
updated 05/29/2000 AT 01:00 AM EDT
•originally published 05/29/2000 AT 01:00 AM EDT
Though you probably think you have more exciting things to do than spend most of an hour watching a newsmagazine story about insurance, be assured that this Dateline offers a form of entertainment as well as troubling information. Reporting on a 15-month investigation, correspondent John Larson traces a pattern in which State Farm Insurance uses outside companies to review—and often minimize—some policyholders' injury claims. Your faith in State Farm's "good neighbor" policy may be shaken, but you'll enjoy watching the bosses of the "paper review" firms shift from flat denial to fast backpedal when confronted with evidence that they skewed the process against the claimants.
Bottom Line: Gotcha!