"I have a patient and I have a feeling she's suicidal. And I would want someone to go [check on her]," says the caller, who spoke to a dispatcher Saturday evening.
The recording, released Wednesday by the Ventura County, Calif., Fire Department, apparently had the caller's name redacted before it was released to the public.
Hear the full call below:
A rep for Locklear, 46, released a statement following the incident, saying, "[Heather] is fine. She never requested medical assistance and did not place a 911 call. Nor did anyone from her house call 911 or place a call requesting medical assistance."
Explained a source close to Locklear (whose boyfriend Jack Wagner was with her when authorities arrived): "She was talking to a friend. She was bummed about something, and the person overreacted. Heather's doing great. [Her 10-year-old daughter] Ava's good, Jack's good, she's working – she seems really happy."
Ross Bonfiglio, spokesman for the Ventura County Sheriff's Department told PEOPLE: "Once on the scene, our deputies took no further action because no one at the residence was in distress or needed medical or mental-health emergency assistance."
Bonfiglio added: "We don't believe the caller was lying or fabricating the information provided at the time."