"Looking back on it all, it has become clear to me that we didn't handle the situation with Susan as well as we could have," Cowell wrote in a telling editorial that appeared in Britain's Daily Mail this weekend. "She seemed fine with all the attention. … I thought perhaps naively that she was in control."
As the May 30 finale approached, however, Cowell was getting calls from the show’s production team telling him the 48-year-old Scottish singer was anything but.
"It had become clear that Susan was finding the experience difficult to cope with," writes Cowell, who insisted that Boyle always have a close friend or relative with her at all times for support.
Before the finale aired, Cowell chatted with Boyle, but "I didn't pick up on any unduly troubling signs," he says. But when the votes were tallied and the dance troupe Diversity took the top prize, "I looked over at her face and thought: 'Christ, she doesn't know how to deal with not winning,' " Cowell writes. "It was a bad moment."
Cowell chose not to go into details about Boyle's hospitalization immediately following the show’s finale, only saying, "No need to repeat the details here – that wouldn't be fair to Susan."
On TourThough Cowell gave Boyle the option of skipping the Britain’s Got Talent live tour, Boyle was determined to take part. Still, tour producers agreed that she could bow out of performing when she felt tired.
"When she does perform I am thrilled by the reception she gets," says Cowell, who insists no matter what happens, "I will continue to support her."