Although some PEOPLE.com readers called "Higher" the "worst video ever," and said her voice sounds like a "chipmunk," Montag recorded the following message on the gossip site PerezHilton.com:
"I appreciate taking time to write any kind of comment. Do you know how much effort it really takes to sit down and write a comment? I've never written a comment in my entire life… you really have to have a lot of passion and thought to write any comment, so thank you."
Heidi's former fiancé Spencer Pratt, who shot the "Higher" video, had his own theory as to why it got the reaction it did.
"She's so beautiful and she's an unbelievable singer," he says. "The quality of music and the music video has never been seen before." AP