Kim Kardashian and Kris Jenner
11/04/2011 at 01:00 PM EDT
Despite the many hours the Kardashians manage to appear on TV, matriarch Kris Jenner insists that the public doesn't really know her family – and, therefore, is in no position to criticize them, especially daughter Kim Kardashian
Alone in front of another video camera, this time for AOL
, Jenner, 55, says her daughter "is in a lot of pain and having a hard time with her marriage" – and this makes it "a very awkward time" for the Keeping Up with the Kardashians
mastermind to be promoting her new book.
The coincidence of the book's publication taking place the very same week as the dissolution of Kim's quick-as-a-wink marriage
"certainly wasn't planned," says Jenner, "and for all those naysayers out there that, you know, kind of comment and judge me on being out here trying to do my best, it's just a shame that people don't, um, think the best."
While a possible backlash might be brewing after what has gone down this week – in a PEOPLE poll, 85 percent of the respondents called Kim's marriage to Kris Humphries a showmance, not a romance
– Jenner, whose book is titled Kris Jenner ... And All Things Kardashian
, insists that "people really don't know the true story, so you have a lot of people making assumptions and judging us unfairly at times. And people really need to listen and just be patient and wait for everything to reveal itself."
In other words, stay tuned for more